Tradorax FAQ – Difficult to Catch Support but Success at the End

5 Questions by, Tradorax Live Chat Support Representative Answers


“Julie: Hello, sir. How can I assist you?”


1. What Makes Tradorax Different Than Other Brokers?

“…It depends on your account level…You can see the benefits on the bottom of our webpage…”



2. What Binary Options Trading Education Tradorax Offers For Newbies?

“…You can look here: We also provide a personal broker and we also have education center: We also have different account types for the needs of every client…”



3. Is there any bonus program for new clients on Tradorax? How big is the bonus wager?

“…The bonus depends on the account type…and also the agreement with your personal broker. You can check the different account types here: …Sir, of course you can trade without a bonus and yes, you can withdraw your funds at any time. We have all these details on our website. For any further details about the withdraw policy, visit our Withdraw policy page: …”



4. What Documents Do I Need To Provide In Order To Withdraw? And How Much Time Will It Take To Receive My Profits?

“…We have all the information on the page I sent you, sir. If you have provided all the documents required for a deposit, you don’t need any other documents for a withdrawal. All you need to do is to submit a withdraw request. About how long this will take: “Once a withdrawal request is submitted it might take tradorax finance department up to 5 business days to process the request. Once the request has been approved please allow an additional 5-10 days for the funds to show in your account.” For any further details, refer to the page I just sent you, sir…”



5. Can I Open A Demo Account On Tradorax?

“… No, we do not provide demo accounts, sir…”




My Overall Impression with Tradorax Live Chat

At the beginning it was difficult for me to make a chat with Tradorax representative. Despite I was waiting on the line for more than an hour there was nobody to respond, but at the end the chat happen. It was a regular chat with good answers, but I think Tradorax support still is not well trained and need to improve more. When I asked about the advantages to be their client they replied me to be more specific. For me it looks their support don’t know well what are their advantages and good sides. Based on my significant experience in conversation with brokers’ representatives I can say that Tradorax need to work more in order to meet the client needs.



Visit the complete Tradorax Review by Martin Kay



Tradorax FAQ Questions

Tradorax FAQ      Tradorax FAQ reply