XPMarkets FAQ – Not Good

5 Questions by BOTS.com, XPMarkets Live Chat Support Representative Answers


“jonathan: How may I help you today?


1. What Makes XPMarkets Different Than Other Brokers?

“…(Q: I would like to ask you several questions)… I can get you in touch with one of our account managers if you would like… please provide me with a way to contact you by phone… I am not an account manager so I prefer if you send an e-mail to [email protected] … I am part of chat support and I am not sure I cananswer all your questions… you can ask if you would like… go ahead.. Well we have the lowest trade rates for $5 and the highest returns at 81%… we also offer training sessions for new clients with our brokers via skype or phone… we also have different account levels to suit your needs with higher ROI and different forms of trading…”



2. What Binary Options Trading Education XPMarkets Offers For Newbies?

“…As I said before training sessions with our brokers who help you trade and understand how to anticipate when you have the changes in trends to trade on… yes various ebooks you will receive upon regestration… and also trading coaching…”



3. How Big Is XPMarkets Bonus Wager? Would I Be Able To Withdraw Without Fulfilling The Bonus Requirements?

“… that you have to ask your account manager we have up to 200% not sure exactly how much you receive for each deposit… how much would you like to invest? (Q: What is the turnover necessary to fulfil before able to withdraw?)… 30 times the bonus… you can only withdraw after you have made the requirements…”



4. What Documents Do I Need To Provide In Order To Withdraw? And How Much Time Will It Take To Receive My Profits?

“…I am not sure please create an account so you can get in touch with an account manager to help you with all your questions…”



5. Can I Open A Demo Account On XPMarkets?

 Chat Ended



My Overall Impression on XPMarkets

My overall impression of the live chat with XPMarkets is not good at all. The first chat I made was quite short. The chat person asked me if I am registered yet and when I answered that I am not their client yet she disappeared like a thin air. I was waiting half an hour and then closed the chat window. The second time the chat started better. He urged me to take a phone call from their account manager and we exchange each other several sentences on that subject he agree to answer few questions. He responds quickly. The answers were not very detailed but fairly reasonable. After telling me that I will not be able to withdraw anything from my account before fulfilling the 30x turnover requirement he don’t want to give me more details how the withdrawal will proceed and finally again he disappear like in the first chat leaving my last question unanswered. Even if such a broker has good service I will mark it as ‘Not Trusted’ only because of the poor customer support, but I hardly believe their service is better than their support. Now if that didn’t convince you to look for a binary options broker elsewhere, check the complete review.