OneTwoTrade FAQ – Feels Like Talking to a 90’s Computer

5 Questions by, OneTwoTrade Live Chat Support Representative Answers


“Stacy: Hello, Welcome to OneTwoTrade Online Support. How can I help you today?”


1. What Makes OneTwoTrade Different Than Other Brokers?

“We offer personal training lessons as well as webinars… ”



2. What Binary Options Trading Education OneTwoTrade Offers For Newbies?

“… Strategy and basic fundamentals…We provide real trading strategies to our clients… “



3. Is there any bonus program for new clients on OneTwoTrade? How big is the bonus wager?

“… you’ll need to discuss that with an account manager… I should notify you we do not work with US citizens…”



4. What Documents Do I Need To Provide In Order To Withdraw? And How Much Time Will It Take To Receive My Profits?

“… In order for you to be able to withdrawal your funds, we have requested 3 documents from every client in order to avoid Fraud.

The 3 requested documents are:


1) A copy of your ID

2) A proof of address, meaning a Utility bill under your name.

3) If you deposited threw credit card, we will need a copy from both sides of it. From the front you are able to hide the middle 8 numbers.


If you deposited via Wire, please send us a copy from the approved transaction.

You can send this to: [email protected]

It takes several business days. For a more accurate estimation you will need to speak to the accounting department once you’ve signed up…”



5. Can I Open A Demo Account On OneTwoTrade?

“… we do not offer demo accounts…”



My Overall Impression of OneTwoTrade

The chat with OneTwoTrade was quite short and not very informative. My impression wasn’t very good and actually I am not satisfied from the conversation. One simple chat conversation can’t be a sure sign for real problem with this broker, but is indication for at least not very good support. All my questions received an answer but the manner they were answered showed no interest from the representative to communicate with clients, something that is very important for each binary broker aiming to become one of the industry leaders.



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