Dukascopy FAQ Chat – Informative Conversation with Interesting Broker

5 Questions by BOTS.com, Dukascopy Live Chat Support Representative Answers

Dukascopy: Hello. Thank you for contacting Dukascopy Support!”


1. What Makes Dukascopy Different Than Other Brokers? What are the advantages to trade with Dukascopy?

“… I am sorry, but I do not know how other binary brokers work, so I could tell you only about our Company…Maybe you have some specific questions? Here you could find all the information about our binary options: https://www.dukascopy.com/swiss/english/binary-options/what-are-binary-options/concept/  …”



2. Do Dukascopy Offer Binary Options Trading Education For Newbies?

“… We have webinars, our WIKI, Video tutorials, Seminars

and everything is available on your main site?

1) https://www.dukascopy.com/swiss/english/forex/webinars/

2) https://www.dukascopy.com/wiki/#

3) https://www.dukascopy.com/swiss/english/forex/VideoTutorials/

4) https://www.dukascopy.com/swiss/english/forex/seminars/ …”



3. Is there any bonus program for new clients on Dukascopy? How big is the bonus wager?

“… Dukascopy Bank SA offers an opportunity to receive a 100% Bonus on the account equity for Binary Option accounts. Clients can apply for the Bonus during 30 days since their last credit on their account… So when you open an account and funded it, you could apply to that bonus… and it will be released to withdraw after I make 40x the bonus trading volume? …”



4. What is the application process? What kind of documents do I need to provide to open an account with Dukascopy Bank or Dukascopy Europe?

“… You should fill in the registration form. It is general information about you. Than you should upload scanned copies or readable pictures of uncertified documents if the total amount of your deposit does not exceed 7 500 EUR and you deposit funds from an account with a financial institution which is registered in any EU Member State, Australia, Brazil, Canada, China, Hong Kong, India, Mexico, Republic of Korea, Russia, Singapore, South Africa, Switzerland… Documents are Your passport or ID; Proof of address (Bank statement or utility Bill not older than 3 months)… Additional documents might be requested in case of additional questions from our legal department… It is for Dukascopy Europe. For Dukascopy Bank see more details here: https://www.dukascopy.com/plugins/cont.php?ref_id=4235 … In accordance with White Label Agreement with Dukascopy Bank SA, Dukascopy Europe provides to its clients an access to the Swiss Foreign Exchange Marketplace on the same conditions which are available to the clients of Dukascopy Bank…”



5. Do you offer demo accounts to your clients?

“… Yes, we offer and it is free to open, but Demo account is 14 days only active… You could open an extended one in the following link: https://www.dukascopy.com/fxcomm/?language=en

If you will scroll down a little bit, you will see “Extended validity demo account”…”


My Overall Impression with Dukascopy Live Chat

My conversation with Dukascopy Bank representative was quite informative. At the beginning it didn’t start straight forward and I have to wait few minutes to see the responses of my questions, but later on it seems everything went ok and I received detailed and on time the next responses. Maybe the support was too busy answering other traders, I don’t know, but finally it wasn’t big of a problem. I have to admit that Dukascopy is not an ordinary binary broker and my questions didn’t fit perfectly but I adapted and asked the most important things every one of us should know. The most important for me was that Dukascopy Europe, which is a white label investment brokerage company, fully owned by Swiss Dukascopy Bank SA has fast and easy procedure for opening an account and it applies not only to EU citizens but also anybody who has bank account in one of the following countries: Australia, Brazil, Canada, China, Hong Kong, India, Mexico, Republic of Korea, Russia, Singapore, South Africa, Switzerland and of course all EU states. I think Dukascopy despite the fact that it is not an ordinary binary options broker and have a bit more sophisticated trading environment is a safe choice for each trader who would like to jump-start his/her trading career.


Visit the Complete Dukascopy Review by Martin Kay.


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