ZoneOptions FAQ – CySec Regulated, yet not the Best Support

5 Questions by, ZoneOptions Live Chat Support Representative Answers


“Maria: Hello. How may I help you?”


1. What Makes ZoneOptions Different Than Other Brokers?

“…Firstly ZoneOptions is regulated by CySec. There are only 4 binary options brokers that are regulated and we are one of them. We work on live prices and we offer daily market reviews everyday in your email. We have demo accounts after your first deposit. We have 100% welcome bonus…”


2. What Binary Options Trading Education ZoneOptions Offers For Newbies?

“…once you fund your account you will receive all the training that you require. There is a free eBook on our website…”


3. How Big Is ZoneOptions Bonus Wager? Would I Be Able To Withdraw Without Fulfilling The Bonus Requirements?

“…yes we have bonus offer and the account manager can discuss with you…”



4. What Documents Do I Need To Provide In Order To Withdraw? And How Much Time Will It Take To Receive My Profits?

“In order to withdraw money from your account you need to send us the following documents:


  1. Copy of ID or passport
  2. Copy of Credit/Debit card, front side leaving uncovered the last 4 digits and at the back covering the CVV code.
  3. Proof of residence: electricity bill, bank statement, etc…


If you want to withdraw your money, it takes 3-5 working days. No fees, no commissions…”


5. Can I Open A Demo Account On ZoneOptions?

“…once you register and deposit minimum of 200$, you get a free demo account…”



My Overall Impression on ZoneOptions – CySec regulated, but not the best support yet

My overall impression of the live chat with ZoneOptions support person is good enough for a recommended binary options broker, however there were some negative moments which I couldn’t hide. The first important thing I understand from the chat is that ZoneOptions is among the very few binary options brokers regulated by CySec, which is really good measure of the broker credibility. The thing I didn’t like that much in the chat was the intention of the representative guy to force me to register to them, with the explanation that I will receive the necessary information after that.  The responses were fast but lacking personal touch and looking like the guy is working that job without real interest to help the clients.



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